The thinking behind the Diagnostic

Four areas where customer behaviour evidence changes how PE deals are priced, managed, and exited.

The articles in this section are built from twenty years of work inside the customer bases of listed consumer, subscription, streaming, loyalty, financial services and retail businesses. Each article is a pillar piece - long-form, evidence-anchored, and written for the operating partner, the deal team partner, and the sponsor preparing an exit.

Entry · Hold

Revenue quality is what determines whether a revenue number will hold after acquisition. How to assess it, what standard diligence misses, and what customer behaviour data reveals.

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Entry · Hold · Exit

How customer behaviour evidence turns goodwill from an accounting residual into a defensible asset. Evidencing customer-driven goodwill at entry, PPA, hold and exit. Keystone IQ.

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Hold · Exit

Top-quartile buyout deals return 7.0x invested capital. Bottom-quartile deals return 1.9x. The separator is revenue growth, and private equity has become very good at measuring how much of it a deal produced without measuring what kind.

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Exit

How to build the customer evidence layer before the bankers arrive. The buyer’s DD team will ask. Here is how to have it ready four to six months before you go to market. By Natalie McCrae, Keystone IQ.

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