Last updated: 2 June 2026
Inani Customer Ltd t/a Keystone IQ
1. About These Terms
These Terms and Conditions govern your use of the Keystone IQ website (keystoneiq.co) and, together with any Statement of Work or engagement letter, the provision of services by Inani Customer Ltd.
Inani Customer Ltd (company number 14715888) is a company registered in England and Wales. Our registered office is 259 Copnor Road, Portsmouth, PO3 5EE, United Kingdom. We trade as Keystone IQ.
By using this website or engaging our services, you agree to these Terms. If you do not agree, please do not use the website or engage our services.
2. Use of This Website
You may use this website for lawful purposes only. You must not:
- Use the website in any way that breaches applicable law or regulation
- Introduce malware, viruses, or other harmful material
- Attempt to gain unauthorised access to any part of the website or its systems
- Reproduce, copy, or distribute any content from this website without our written consent
We reserve the right to suspend or terminate access to the website at any time without notice.
3. Intellectual Property
All content on this website, including text, methodology descriptions, frameworks, reports, and visual materials, is the intellectual property of Inani Customer Ltd or its licensors and is protected by applicable copyright and intellectual property laws.
Nothing on this website grants you any licence or right to use our intellectual property except as expressly provided in these Terms or in a separate written agreement.
Work product, reports, and outputs delivered under a service engagement remain the intellectual property of Inani Customer Ltd until full payment is received, at which point ownership of the specific deliverables transfers to the client. Underlying methodologies, frameworks, and analytical tools are retained by Inani Customer Ltd in all circumstances.
4. Services
4.1 Scope
Services are provided as described in the applicable Statement of Work or engagement letter. We reserve the right to modify service descriptions and pricing on this website without notice. Such changes do not affect existing confirmed engagements.
4.2 Client obligations
Clients are responsible for:
- Providing accurate, complete, and timely data in the format specified
- Ensuring they have all necessary rights and permissions to share data with us
- Reviewing deliverables and raising any queries within 10 business days of delivery
4.3 Data quality
Our analysis depends on the quality and completeness of data provided by the client. We are not liable for inaccuracies in outputs that arise from incomplete, inaccurate, or misrepresented input data. We will notify clients promptly if data received is materially unsuitable for the agreed scope.
4.4 Timelines
Indicative delivery timelines (such as five days for the Health Check) are stated on the assumption that clean, complete data is received at the start of the engagement. Delays in data provision will extend delivery timelines accordingly.
5. Fees and Payment
Fees are agreed in writing prior to commencement. Unless otherwise stated in the engagement letter:
- Invoices are payable within 14 days of the invoice date
- We reserve the right to suspend delivery of work if invoices are materially overdue
- Late payment interest may be charged at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
6. Confidentiality
Each party agrees to keep confidential all non-public information received from the other party in connection with an engagement, and not to disclose it to any third party without prior written consent, except:
- As required by law, regulation, or court order
- To professional advisors bound by equivalent confidentiality obligations
- To the extent the information is or becomes publicly available through no fault of the receiving party
This obligation survives termination of the engagement for a period of three years.
7. Disclaimers and Limitation of Liability
7.1 Nature of outputs
Our outputs are analytical in nature and are intended to inform commercial decision-making. They do not constitute financial, legal, or investment advice. Clients are responsible for their own investment decisions and should obtain appropriate professional advice independently.
7.2 Accuracy
While we apply professional care and rigour to our work, we do not warrant that our outputs are complete, accurate, or free from error. We are not liable for decisions made on the basis of our analysis where those decisions involve factors outside the scope of the engagement.
7.3 Limitation of liability
To the fullest extent permitted by law:
- Our total aggregate liability to a client under or in connection with an engagement shall not exceed the total fees paid by that client in respect of that engagement
- We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
8. Data Protection
Both parties agree to comply with their respective obligations under the UK GDPR and the Data Protection Act 2018.
Where we process personal data on behalf of a client as a data processor, we will do so only in accordance with documented instructions and will implement appropriate technical and organisational measures to protect that data.
Where required by applicable law, the parties will enter into a data processing agreement prior to commencement of any processing activity.
9. Termination
Either party may terminate an engagement by written notice if the other party:
- Commits a material breach that is not remedied within 14 days of written notice
- Becomes insolvent, enters administration, or ceases to trade
On termination, fees for work completed up to the date of termination are payable. We will return or delete client data within 30 days of the termination date.
10. Governing Law and Jurisdiction
These Terms and any disputes arising from them or from a service engagement are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this website with a revised effective date. Continued use of the website after the posting of revised Terms constitutes acceptance of those Terms. For existing service engagements, changes to Terms do not apply unless agreed in writing by both parties.
12. Contact
For any queries relating to these Terms, please contact:
Inani Customer Ltd t/a Keystone IQ
259 Copnor Road, Portsmouth, PO3 5EE, United Kingdom
info@keystoneiq.co